Frequently Asked Questions

Clenli Direct is a 100% Irish-owned company established in 1993, specialising in professional cleaning equipment, innovative cleaning technologies and robotic cleaning solutions. We provide expert advice, training and nationwide service support to businesses across Ireland.

Clenli Direct is located at Unit 14A Stadium Business Park, Ballycoolin Road, Dublin 11, D11 KX4T. Just 7 minutes from the M50, our location offers convenient access to major routes including the M4, N7, M1 and M3.

Clenli Direct is open Monday to Friday, 9:00am to 5:00pm. We are closed on Saturdays and Sundays.

Yes, Clenli Direct supplies and delivers professional cleaning equipment to all 32 counties across the Republic of Ireland and Northern Ireland.

Yes! Our showroom in Ballycoolin, Dublin 11, is open during normal business hours. Everyone is welcome to visit, browse our range of professional cleaning solutions and speak with our team. No appointment is necessary.

Yes, Clenli Direct supplies professional cleaning equipment and solutions to both businesses and individual customers throughout Ireland.

Clenli Direct supplies a complete range of professional cleaning solutions, from everyday consumables such as toilet paper and cleaning chemicals to advanced robotic cleaning systems and industrial cleaning machinery, and everything in between.

Our experienced sales team can help you select the most suitable cleaning equipment based on your facility, cleaning requirements and budget. We can also arrange product demonstrations to help you make an informed decision.

Yes! Clenli Direct offers free, no-obligation product demonstrations. Simply complete the demonstration request form on the relevant product page or contact our team through our Contact Us page. We'll arrange a demonstration at a time that suits you.

Yes, product brochures, user manuals and technical specifications are available upon request. Simply contact our team, and we'll be happy to assist.

Yes, Clenli Direct supplies a range of spare parts and accessories, including parts for some machines purchased elsewhere. Contact our team with details of the part you require, and we'll confirm availability.

Warranty periods and terms vary depending on the product and manufacturer. For specific warranty information, please contact our team.

You can place an order directly through our website, contact our sales team by phone or email, or visit our showroom in Ballycoolin, Dublin 11.

No, you can check out as a guest without creating an account. You'll simply need to provide your contact details, including your email address, phone number and delivery address, to complete your order.

Delivery typically takes 2–3 working days for in-stock products. Delivery times may vary depending on product availability and location.

Clenli Direct offers free delivery throughout Ireland on orders over €100 excluding VAT (€123 including VAT). For orders below this value, a delivery charge of €9 excluding VAT applies.

Orders can be cancelled before dispatch by contacting our team. Once dispatched, unwanted items must be returned to us, with return shipping costs covered by the customer. This does not affect your statutory consumer rights.

Please contact our team as soon as possible with your order number and photographs of any damage. We'll arrange a free replacement or refund for damaged items and help resolve any missing items.

You can request a quotation directly through the relevant product page on our website or by contacting our sales team by phone or email.

Yes, simply contact our sales team with details of the products you require, and we'll prepare a quotation covering all the items.

Clenli Direct accepts debit cards, Shop Pay, Apple Pay, Google Pay and Klarna for convenient and secure online payments.

Yes, businesses can apply to open an account with Clenli Direct. Simply contact our team, and we'll provide you with an Account Set Up form to get started.

Yes, Clenli Direct offers flexible equipment financing through our finance partner, Grenke. Financing is generally best suited to equipment purchases valued at €2,000 or more. Contact our team to discuss the available options.

Yes, Clenli Direct offers both short-term and long-term cleaning equipment hire to suit your requirements. Visit our Machine Hire page for more information.

By default, all prices on our website are displayed inclusive of VAT. You can easily switch between VAT-inclusive and VAT-exclusive pricing using the toggle at the top of our website.

Yes, Clenli Direct provides professional cleaning equipment servicing, maintenance and repairs throughout Ireland. Visit our Service & Maintenance page to learn more.

Simply complete the service request form on our Service & Maintenance page, and our team will be in touch to arrange your service or repair.

Yes, our service technicians can visit your premises to carry out servicing and repairs, or we can arrange to collect your machine for maintenance at our workshop.

Yes, Clenli Direct offers preventative maintenance contracts tailored to your equipment and servicing requirements. Contact our team to discuss a maintenance plan that suits your needs.

Yes, Clenli Direct services cleaning equipment purchased from other suppliers, provided the necessary spare parts are available. Contact our service team to discuss your requirements.

If your cleaning machine develops a fault, simply complete the form on our Service & Maintenance page or email our team with details of the issue, and we'll be happy to assist.

Yes, Clenli Direct provides free, certified operator training on all cleaning machinery we sell. Our sales team will explain the training process during your purchase.

Yes, we provide on-site operator training at your premises, typically when your new cleaning machine is delivered.

For technical support, contact our team on +353 (0)1 811 8920 or email sales@clenli.ie, and we'll be happy to assist.

Yes, Clenli Direct provides ongoing after-sales support, including technical assistance, servicing, maintenance and expert advice to help keep your cleaning equipment operating efficiently.

Robotic cleaning uses intelligent, autonomous machines to clean floors with minimal human intervention. Using advanced sensors and navigation technology, these machines follow cleaning routes, avoid obstacles and operate independently, allowing cleaning teams to focus on other tasks.

The suitability of robotic cleaning depends on your facility's layout and cleaning requirements. Clenli Direct offers a free, no-obligation on-site assessment to help identify the most suitable robotic cleaning solution for your needs.

Yes, robotic cleaning machines are designed to work alongside existing cleaning teams. By automating repetitive floor-cleaning tasks, they allow staff to focus on more detailed cleaning duties, improving overall productivity and efficiency.

The cost of a robotic cleaning machine varies depending on the model and your facility's requirements. Contact our team for a tailored quotation, or explore our Robotic Cleaning Solutions to learn more.

Free operator training is included with every robotic cleaning machine purchase. We also offer tailored service contracts to help keep your robot operating efficiently. Contact our team for more information.

Yes, every robotic cleaning customer receives access to a personalised dashboard, providing detailed job reports, daily and monthly performance reports, and valuable insights into their robot's cleaning activity.

Clenli Direct is committed to reducing environmental impact through innovative, sustainable cleaning technologies, energy-efficient equipment and our machine refurbishment programme. We continuously work with our suppliers and customers to promote more environmentally responsible cleaning practices.

Yes, Clenli Direct offers a wide range of sustainable cleaning solutions, including water-saving technologies, chemical-free cleaning systems and energy-efficient machinery, helping businesses reduce their environmental impact.

Yes, Clenli Direct refurbishes older cleaning machinery wherever economically viable, helping extend equipment lifespan and reduce waste. If you're interested in purchasing a refurbished machine, please contact our team to discuss availability.

Clenli Direct accepts returns within 28 days, provided items are unused and in their original packaging. Customers are responsible for return shipping costs, and refunds are processed once the returned items have been received. Damaged, faulty or missing items will be refunded or replaced free of charge. Your statutory consumer rights remain unaffected.

Simply contact our team to arrange a return. We'll provide you with the necessary instructions and guide you through the process.